Coverage
User-visible changes
Only updates that help with use are kept here.
Changelog
ClaudeU updates
Updates for download, sign-in, recharge, balance, usage, support, security, and status.
ClaudeUpublic trust
First entry2025-11-12
Latest refresh2026-07-02
CoverageProduct / payment / security / support
Record style
Grouped by visible user change
Grouped by download, payment, support, security, and related topics.
Status relationship
Status is current; changelog is history
Current incidents belong on status; completed maintenance belongs here.
ClaudeU trust
Recent updates
For current incidents, check the status page first.
2026-07-02
Updated public information pages
About, support, refund, security, status, privacy, and terms pages are shorter and clearer.
- Support checklist added
- Status page shows current service state
- Refund page clarifies used-balance rules
2026-06-30
Updated model rates and activity display
Home and pricing now show available models, input/output rates, discounts, and activity state to reduce recharge uncertainty.
- Clearer model availability
- Pricing closer to purchase decisions
- Activity state has visible basis
2026-05-21
Published response and sensitive-data boundaries
Routine replies are described as within 24 hours, and users are reminded not to email login codes or full card details.
- Reply timing disclosed
- Sensitive information reminder
- Support details made clearer
2026-04-22
Added signing, notarization, and digest guidance
Download guidance now covers Windows code signing, macOS notarization, and SHA256 review.
- Installer provenance
- Clear file checks
- Stronger download trust
2026-03-18
Clarified order and crediting support
Support guidance emphasizes order ID, payment time, current status, and result-page state for uncredited or duplicate payments.
- Uncredited payment handling
- Duplicate-payment review
- Order status explanation
2026-01-23
Reviewed limit, failure, and retry guidance
Unavailable models, retry paths, and requests that cannot continue now give a clearer next step.
- Fewer unknown errors
- Next step emphasized
- No blame in failure copy
2025-12-29
Cleaned up balance-pack and page wording
Recharge, billing, and usage pages were aligned around what was bought, credited, and consumed.
- Purchase object clarified
- Balance records clarified
- Usage explanation clarified
2025-11-12
Started public product update records
Announcements began tracking model, access, and operating notices for later review.
- History preserved
- Less temporary feel
- Maintenance cadence visible