Status update
Manually confirmed
Only confirmed issues affecting use are listed here.
Public status
ClaudeU service status
Check known issues for website, sign-in, recharge, download, and Desktop authorization. Account-specific orders, balance, and usage still follow the user center.
ClaudeUpublic trust
Last manual review2026-07-02
Current public incidentNo active incident listed
Support mailboxhello@claudeu.com
Coverage
Website to Desktop
Covers sign-in, recharge, download, billing, usage, and authorization.
When affected
Contact support with records
Bring the related order, usage, or page state for faster support.
ClaudeU trust
Current component status
If no issue is listed, try refreshing or signing in again. Contact support if the problem remains.
Website and user center
Home, pricing, billing, usage, settings, and public trust pages.
Email sign-in
Email-code sign-in for the user center and Desktop authorization.
Recharge and orders
Checkout creation, order status, crediting feedback, and receipt entry.
Balance and usage records
Balance, usage time, model, and debit amount.
Desktop authorization
Path for authorizing the current signed-in account back to ClaudeU Desktop.
Download service
Installer downloads, version information, file size, and SHA256 verification guidance.
ClaudeU trust
If something looks wrong
Check for a known issue first, then contact support with the related record.
- 01
Detect
Check current status
Look for sign-in, recharge, download, billing, usage, or authorization issues.
- 02
Communicate
Keep the key details
For pending payments, keep the order ID and avoid duplicate purchases. For balance or usage issues, keep the related record.
- 03
Resolve
Check later updates
Completed maintenance appears in the Changelog. Account-specific issues still follow the user center.